Frequently asked questions

New to the swap meet? Here are the most common questions, answered.

How does shipping work?
Shipping is paid by the buyer and priced by the weight of the item, which is the fairest way to do it, so you only pay for what your tool actually costs to ship. It's added to your private checkout link. Win more than one item? Add them all to your cart and check out together in a single order so they ship together and you only pay shipping once. We also offer a VIP priority shipping option: your order gets dropped at the post office ASAP and is prioritized ahead of standard orders. Everything ships after you complete checkout. All sales are final.
How do I bid?
Join the live stream every Monday at 4 PM PT. When a tool comes up, type your offer right in the live chat as a number, like 50, $50, or bid 50. Want it easy? Just type BID and you're in at the next step up: $1 steps up to $50, $2 steps up to $100, $5 steps over $100. Typing a number still works and you can always jump higher. A timer runs on screen and resets with every new bid. When it hits zero, CANOE counts it down live and the highest bid takes it home. Don't wait for the last second, because chat runs 10 to 20 seconds behind the video. See "Why does the timer turn blue?" below. Late in the stream, faster items sell by typing the tool and your price, like "3/8th Snap-on ratchet - 45."
Why does the timer turn blue?
YouTube chat runs about 10 to 20 seconds behind the video, so a bid you type at zero can reach us after the clock has already run out. When the timer turns blue it's holding the door open for those late bids. A tool is only SOLD when the blue clock runs out with no new bids. If you see blue, you still have a shot.
Do I need to sign up before I bid?
You can bid without doing anything, but getting on file first makes winning painless. Send us one email with a screenshot of your YouTube profile and the address you want checkout links sent to, and every tool you win after that comes with a private checkout link automatically. It takes about a minute: Get on file here. Already won and checked out with us before? You're on file.
Do I need to pay to participate?
No. The swap meet is always free to watch, free to bid, and free to win. You only pay if you win an item and choose to check out. Memberships are completely optional and just an extra way to support the stream and grab some perks.
What if I win multiple items?
A private checkout link comes to you for each win. Add them all to your cart and check out together in one order at the end of the night. That way your items ship together and you only pay shipping once. If a link never showed up, email fixingcanoe@gmail.com and we'll get it to you.
Do you ship internationally?
Yes, we ship worldwide. International orders go out via USPS International or DHL, and the shipping cost is calculated and added at checkout. If you have a question about shipping to your country, just ask in your email.
How do I pay after winning?
If you're on file, your private checkout link at your winning price lands in your inbox after the stream and you check out securely through our store. First win and not on file yet? Email fixingcanoe@gmail.com once with a screenshot of your YouTube profile (or do it here) and we'll send your link. Please check out within 48 hours so we can get your tools boxed up. Unclaimed wins may be released.
What payment methods do you accept?
We accept Apple Pay, credit, and debit at checkout. For higher-ticket items, we also offer Affirm financing so you can pay over time. All payments are handled securely through our store.
Can I send in my own tools?
Yes. You can donate tools for CANOE to give away free on stream, or send in quality tools to be sold on stream and earn store credit when they sell. Ship to our PO box and email us first to discuss the details. See the Send in your tools section above for the address.